Returns & Exchanges

At OrlyDryFruits, we prioritize your satisfaction and the freshness of our products; if you receive a damaged or incorrect item, we offer a hassle-free return process within 7 days of delivery. Due to the perishable nature of food items, products must be unopened and in their original packaging to qualify for an exchange or refund.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via email or phone within 48 hours of receiving your order to report any issues with quality or damage.

• 2.
  Provide Documentation

  Submit clear photographs of the product, the packaging, and the shipping label to help our team verify the condition of the goods.

• 3.
  Secure Packaging

  Once your return is authorized, place the items securely in their original box to ensure they are protected during the transit back to our warehouse.

• 4.
  Refund or Replacement

  After we receive and inspect the returned items, we will process your full refund to the original payment method or dispatch a fresh replacement immediately.